Percona Services and Software Policies

The purpose of these pages is to identify and enumerate the scope of Percona Support responsibilities and coverage for our services and software.

Below are sections that explain how Percona executes our services and software policies with regard to coverage, support, end-of-life (EOL) and level of service.

• Support Policies
• Consulting Policies
• Remote Access Checklist
• Percona Services Lifecycle Policy
• Percona Software and Platform Lifecycle
• Percona Release Lifecycle Overview

For up-to-date information on current support for platforms, software and services, please see this page (updated as new information becomes available):

• Percona End of Life Announcements

Percona Services

Percona Support is a highly responsive, effective, affordable option to ensure the continuous performance of your MySQL, MariaDB, MongoDB, and PostgreSQL deployments, on-premises or in the cloud (Google Cloud Services, AWS, Microsoft Azure, Atlas, etc.). 24x7x365 access to open source database support.

Percona Database Managed Services can fully manage your database environment. Wherever your deployment lives: on premise, at a colocation facility, at an Infrastructure-as-a-Service (IaaS) provider, or as a service from a Database-as-a-Service (DBaaS) vendor.

Percona Consultants provide simple solutions to complex database and data performance issues. Decades of experience, available globally 24x7x365. We have worked with thousands of clients worldwide, on all variants of MySQL, MongoDB, MariaDB, PostgreSQL and other open source database software, on-premises or in the cloud (AWS, Azure, Google Cloud).

Percona Software

Percona is committed to producing open source software for Percona Server for MySQL, Percona Server for MongoDB, MySQL, MariaDB, MongoDB and other open source database users. We offer our own open source software solutions and also participate actively in many non-Percona software projects. All Percona software is open source and free of charge. New code releases are announced on the Percona Blog along with benchmark results, when available.